RETURN & REFUND POLICY

Return & Refund Policy

Last Updated: August 2026

We want you to feel confident shopping with Verona.

If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

Return Conditions

To qualify for a return:

• Product must be unused.
• Product must remain in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened products
• Used products
• Gift Cards

Refund Process

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds are issued to your original payment method within 5–10 business days.

Return Shipping

Unless the product arrived damaged or incorrect, customers are responsible for return shipping costs.

Damaged Orders

If your order arrives damaged, contact us within 7 days and include photos of the product and packaging.

We'll make it right.